Terms of Service
Last updated: 30 September 2026
These Terms of Service ("Terms") govern access to naratica.com and paid use of the Naratica publishing platform (the "Service") operated by TMZ SOFTWARE S.R.L. ("we," "us," or "TMZ"). By using the website or ordering the Service, you agree to these Terms.
1. Who we are
Legal entity details are published on our Imprint page. Contact: contact@naratica.com.
2. The Service
Naratica is a SaaS news publishing platform (CMS, reader site, optional native apps, hosting, and related features) described on naratica.com. Feature availability depends on the plan you purchase (Starter, Professional, or Enterprise). Public pricing is indicative; the order confirmation or signed quote controls.
3. Accounts and trials
You must provide accurate registration information. Starter trials are offered without a credit card; we may approve or decline trial requests at our discretion. You are responsible for activity under your accounts and for keeping credentials secure.
4. Fees and billing
Fees are in EUR, exclusive of VAT, unless stated otherwise. Setup fees and subscription fees are due as stated on your order. Annual billing, where selected, is charged in advance. Late payment may result in suspension after notice. Enterprise fees may be custom.
5. Acceptable use
You may not use the Service to:
- Violate applicable law, including copyright, privacy, or consumer protection rules
- Publish illegal content, malware, or spam
- Attempt unauthorized access to the Service or other customers' data
- Resell the Service except as expressly allowed in writing
We may suspend or terminate access for material breach after notice where practicable.
6. Customer content and data
You retain ownership of content you publish. You grant us a limited licence to host, process, and display that content solely to provide the Service. For personal data of your readers and staff processed on your behalf, our Data Processing Agreement applies. Our marketing-site privacy practices are described in the Privacy.
7. Hosting and availability
Primary hosting is in the EU (Frankfurt, with Bucharest failover as described on the site). We aim for high availability but do not guarantee uninterrupted service except where an Enterprise SLA is agreed in writing.
8. Intellectual property
Naratica software, branding, and documentation remain our property (or our licensors'). These Terms do not transfer ownership of our IP to you.
9. Warranties and liability
The Service is provided with reasonable skill and care. Except as required by mandatory law, we disclaim implied warranties of merchantability or fitness for a particular purpose. Our aggregate liability arising from the Service in any twelve-month period is limited to the fees you paid us for the Service in that period, except for death or personal injury caused by negligence, fraud, or other liability that cannot be limited under Romanian or applicable EU law.
10. Term and termination
Subscriptions renew as stated on your order unless cancelled with the notice period in that order (or 30 days if silent). Either party may terminate for material breach if not cured within 30 days of written notice. On termination we will make customer content available for export for a reasonable period, then delete it per our retention practices.
11. Governing law
These Terms are governed by the laws of Romania. Courts in Timișoara have exclusive jurisdiction, without prejudice to mandatory consumer protections where applicable.
12. Changes
We may update these Terms by posting a revised version on this page. Material changes for paying customers will be notified by email where practicable. Continued use after the effective date constitutes acceptance, except where mandatory law requires affirmative consent.
13. Contact
Questions about these Terms: contact@naratica.com.